At GreatIndianSpices.com, we are committed to delivering your orders in a timely and efficient manner.

Shipping Process

  • Orders are processed within 1-3 business days of receiving payment.

  • Delivery times vary based on location and shipping method selected at checkout.

  • Customers will receive a tracking number once the order has been dispatched.

  • We ship across India using reliable courier partners. International shipping is available on select products.

Shipping Charges

  • Shipping charges are calculated at checkout based on weight, destination, and shipping method.

  • Free shipping may be offered on specific products or orders above a certain value.

  • Any customs duties or import taxes for international shipments must be borne by the recipient.

At GreatIndianSpices.com, we strive to ensure customer satisfaction. However, if you are not satisfied with your purchase, please review our return and refund policy below.

Eligibility for Returns

  • Products must be returned within 7 days of delivery.

  • The item must be unused, unopened, and in its original packaging.

  • Perishable items, such as spices and food products, are not eligible for returns unless they arrive damaged or defective.

  • Customized or specially ordered products are non-returnable.

How to Initiate a Return

  • To request a return, contact our support team at support@greatindianspices.com with your order details and reason for return.

  • Provide clear images of the product if it is defective or damaged upon arrival.

  • Once your return is approved, you will receive instructions on how to ship the item back to us.

Refund Process

  • Once we receive the returned item and verify its condition, a refund will be initiated.

  • Refunds will be processed through the original payment method within 5-7 business days.

  • Shipping charges are non-refundable, except in cases where the return is due to an error on our part (wrong product shipped, damaged item, etc.).

  • If the returned product does not meet our return criteria, we reserve the right to reject the return request.

Exchange Policy

  • We currently do not offer direct exchanges. If you need a different product, you may place a new order and return the original item following our return policy.

Non-Returnable Items

  • Opened or used products.

  • Items returned without prior authorization.

  • Perishable and consumable goods.